Our Guarantee

We guarantee our products to work as advertised, when purchased, period. If there is a problem, we will make a good faith issue to resolve it. If we are unable to resolve the issue, you are entitled to a full refund of the product price¹.

Upgrades

We continually make enhancements to our products, either because we think up a new feature or because one of our clients has thought up a new feature. In many cases, our clients commission us to enhance an existing product. Our policy is to offer all minor version upgrades free of charge for a period of one year from date of original purchase. In the event of a major upgrade, a substantial discount is offered for existing licenses who made their prior purchases more than one month prior to the release date. Purchases within one month of a major version release are entitled to a free upgrade if the price remains unchanged, or to simply the difference in cost between the versions.

The Fine Print

Although we attempt to fully test each program and review its documentation for completeness and accuracy, we make no warranty or representation, either expressed or implied, with respect to the software, its quality, performance, merchantability, or fitness for a particular purpose. As a result, this software is licensed "as-is", and you are assuming the entire risk as to its quality and performance.  In no event will we be liable for direct, indirect, special, incidental, or consequential damages resulting from the use, or inability to use this software or its documentation. The warranty and remedies set forth in this limited warranty are exclusive and in lieu of all others, oral or written, expressed or implied.

Some of our software communicates with third-party sources for information using published interface specifications. These specifications are not controlled by us and are subject to change without notice.  These changes may adversely affect the operation of the software. While we may provide no-cost updates to said software to reflect the revised interfaces, we are under no obligation to do so.

Some states do not allow the exclusion or limitation of implied warrantees or liability for incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, you may also have other rights that vary from state to state.

¹ Installation services are covered in the event the problem is due to a product bug or if the product is recommended by a Sandshot Software representative and deemed unsuitable for the intended purpose. Installation service is non-refundable in the event the product is being returned for convenience (ex. you return the StoreFront shopping cart within their 30 day window and thus no longer need the add-on, you purchase an add-on and then decide it doesn't do what you really want it to)