Sandshot Software Technical Support
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Our Policy

We guarantee our products to work as advertised, period. Each product comes with detailed installation and operating instructions. In the event you are unable to operate our products after following the installation instructions you should check out our free knowledge base. If you cannot locate anything relevant there, you may request support online here. Free email technical support is provided for 30 days after purchase. Support on a per incident basis is available after the initial 30 days. If your installation is a non-standard configuration, we can support that too for a nominal fee.

Obtaining Support

  1. Check out our knowledge base. It is the fastest way to solve your problem, it may just be a simple configuration issue.
  2. Request support using our online form.

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